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Frequently asked questions
From delivery timing to real-time tracking, here’s everything you need to know about how AutoFetch™ keeps your shop moving without missing a beat.
How quickly can shops receive parts once I send them out?
Orders are dispatched instantly to the nearest driver, with most deliveries completed same-day, often within hours.
Can AutoFetch™ connect with my dealership’s DMS or parts system?
Yes! AutoFetch™ works seamlessly with all dealership management systems. Once integrated, you can request deliveries directly from your dashboard—no extra steps needed.
Can I track my delivery in real-time?
Absolutely. Once your order is picked up, you’ll receive a live GPS tracking link via SMS and email.
What happens if the shop isn’t available when the delivery arrives?
Drivers will follow your dealership’s preferred protocol — whether that’s secure drop-off, return-to-dealer, or redelivery.
How are core returns handled?
When a shop has a core ready for return, your dealership’s parts department simply goes to the original order and clicks the Core Return button. A driver is dispatched to pick up the core from the shop and return it directly to your parts department — keeping the process fast, trackable, and fully controlled by you.