Terms & conditions

What is AutoFetch™?

AutoFetch™ is a logistics platform built to streamline same-day auto parts delivery for repair shops, dealerships, and parts suppliers. By integrating directly into existing shop systems, we help eliminate downtime and speed up repairs.

• Key Features:
  
  • On-demand parts pickup and delivery
  • Real-time tracking for every order
  • Integration with major Shop Management Systems (SMS) platforms
  • Verified, rated local drivers for every route

Use terms for AutoFetch™ platform

By using the AutoFetch™ web platform, mobile app, or any affiliated services, you agree to our terms of service. These include but are not limited to:

• Compliance with local and federal delivery regulations
• Use of verified identity and accurate business/shop information
• Delivery requests made only for legitimate, authorized parts transfers
• Agreement not to misuse tracking, communication, or payment systems

Violation of these terms may result in restricted access or account termination.

Privacy policy

AutoFetch™ is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information:

1. We collect data such as name, email, phone number, and delivery locations to process and fulfill orders.
2. All information is stored securely and used only to improve service functionality and user experience.
3. We do not sell or rent your personal data to third parties.
4. You may request to view, edit, or delete your personal information at any time by contacting support@getautofetch.com.

Cookies and tracking

We use cookies and similar technologies to:

• Maintain secure login sessions
• Analyze usage patterns to improve delivery performance
• Remember your preferences across visits
• Deliver personalized content based on your location and interactions

By continuing to use AutoFetch™, you consent to the use of these tracking technologies as outlined in this policy. You may opt out through your browser settings or third-party tools.

User policy

By accessing or using AutoFetch™, users agree to comply with all applicable laws, platform rules, and delivery standards. We reserve the right to suspend or terminate accounts for misuse, fraudulent activity, or any behavior that disrupts service integrity or violates our terms of use.

User responsibilities

AutoFetch™ users agree to:

• Provide accurate and up-to-date information during account creation and deliveries
• Only request deliveries for authorized and legal auto parts
• Ensure someone is available at the drop-off location to receive deliveries
• Treat drivers and customer support personnel with professionalism and respect

Failure to follow these responsibilities may result in account suspension or permanent removal from the platform.

Compliance & Data Protection

At AutoFetch™, we take compliance and data protection seriously. Our commitment to safeguarding information applies equally to dealerships, Fetchers, repair shops, and customers. This section outlines how AutoFetch™ manages, secures, and protects data in alignment with applicable laws and industry best practices.

1. Data Collection & Use

AutoFetch™ collects only the data necessary to operate and improve our services. This includes dealership account information, Fetcher driver verification details, delivery history, billing records, and communication logs. All data is used exclusively for service delivery, compliance with legal obligations, and platform improvements. We do not sell, trade, or rent personal data to third parties.

2. Dealership & Driver Information

Dealerships provide business and billing information to enable order fulfillment, invoicing, and reporting. Fetchers provide identity, insurance, and vehicle details, which are verified through third-party providers such as ID.me and Checkr. This verification ensures compliance with industry safety standards while protecting the integrity of our delivery network.

3. Security Measures

AutoFetch™ employs industry-standard security protocols, including encryption in transit and at rest, role-based access controls, and continuous system monitoring. Access to sensitive data is restricted to authorized personnel only, and all users are expected to follow security best practices when accessing the platform.

4. Compliance Obligations

We comply with applicable privacy and data protection laws, including but not limited to the General Data Protection Regulation (GDPR) for European users, the California Consumer Privacy Act (CCPA) for California residents, and other relevant U.S. state and federal regulations. AutoFetch™ also adheres to PCI DSS standards for handling payment data and maintains audit-ready practices to demonstrate compliance.

5. Data Retention & Deletion

We retain data only as long as necessary to provide services, meet legal requirements, and resolve disputes. Dealership and driver data may be retained for accounting and regulatory purposes. Upon termination of an account, AutoFetch™ will delete or anonymize personal data within legally required timelines, unless retention is necessary for compliance.

6. Core Returns & Delivery Tracking

To ensure accountability, delivery and return transactions are logged with GPS data, time stamps, and proof-of-delivery confirmations (photo and signature). These records are stored securely and are available for auditing in case of disputes.

7. Risk Prevention & Fraud Protection

To reduce risks of theft, fraud, or misappropriation, AutoFetch™ strongly prefers that dealerships operate under monthly charge accounts instead of cash transactions. This ensures both financial and operational security for all parties involved.

8. User Responsibilities

All users of AutoFetch™, including dealerships and Fetchers, are responsible for safeguarding their login credentials, complying with local laws, and ensuring that their use of the platform aligns with these Terms. Any misuse, unauthorized access, or tampering with data security protocols may result in suspension or termination of services.

9. Updates to Compliance Policy

AutoFetch™ reserves the right to update this Compliance & Data Protection policy as laws evolve and security practices advance. Any significant changes will be communicated through the Help Center and, where required, by direct notice.

By using AutoFetch™, you acknowledge and agree to our ongoing commitment to compliance, transparency, and data protection.